Refund policy

Refunds, returns and cancellations

This policy is for customers buying from Waggle Enrich as consumers. It does not affect your legal rights.

Waggle Enrich is a trading name of Hamid Amjad, a sole trader. Business and returns address: Hamid Amjad, trading as Waggle Enrich, 65 Park Road, Rochdale OL12 9BP, United Kingdom. Email: hamid@eliteautomations.co.uk.

Changed your mind? You have 14 days to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason. You can do this at any time from placing the order until 14 days after the day you receive it. If your order comes in more than one parcel, the 14 days start the day after the last parcel arrives.

To cancel, email us at hamid@eliteautomations.co.uk with your order number. You don't need to give a reason.

After you tell us, you have 14 days to send the item back. Please tell us by email first, then post it to: Hamid Amjad, Waggle Enrich, 65 Park Road, Rochdale OL12 9BP, United Kingdom. You pay the return postage unless the item is faulty or we sent you the wrong item.

We'll refund you within 14 days of getting the item back, or of you showing us that you've sent it, whichever comes first. If you cancel before we've posted the item, we'll refund you within 14 days of you telling us. Refunds go back to the payment method you used. They include any standard delivery charge you paid. If you chose a more expensive delivery option, we only refund the cost of the standard option.

You may handle the item to check it, as you would in a shop. If it has been used or damaged beyond that, we may take money off your refund to cover the loss in value.

The pre-order "My First Christmas" bandana is made to order, but it isn't personalised for you, so the 14-day right to cancel applies to it as normal.

Faulty, wrong or not as described

Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose and as described. This is separate from your right to cancel.

• Within 30 days of delivery, you can reject a faulty item and get a full refund.
• After 30 days, and up to 6 months, you can ask us to repair or replace it. If that isn't possible or doesn't fix the problem, you can have a refund.
• After 6 months, you may still have rights, but you may need to show that the fault was there when the item was delivered.

If an item is faulty or wrong, we pay the cost of returning it. Email us with your order number, a short description and a photo if you can, and we'll explain what to do next.